Last updated: October 2026
We keep it simple and fair.
Deposits and payment
- Small deposit required to secure your booking. Balance due on arrival.
- We accept PayPal, Apple Pay, Cash App and cash.
- When online booking is available on our website, you can pay the deposit there by PayPal (currently 10% of the trip price). PayPal handles the payment and we never see your card details. Online deposits follow the Cancellation and Refund Policy.
Cancelling or changing your booking
Cancellations or changes must be requested at least 48 hours before your scheduled pickup time (or your ship's arrival in port).
| When you tell us | What happens to your deposit |
|--|--|
| 48 hours or more before pickup | Full deposit refund |
| Less than 48 hours before pickup | Deposit is non-refundable |
| Same day, or you do not show up | No refund |
To cancel or change, message us on WhatsApp (+1 876 404 8654) or email 876ritzytoursja@gmail.com. The time we receive your message counts.
Cruise guests
If your cruise ship does not dock because of weather or port authority decisions, your deposit will be fully refunded.
Flight delays
We track flights. If your flight is delayed, we adjust your pickup. Please tell us if your flight is cancelled or changed.
If we have to cancel
If we cannot provide your booked service, contact us and we will work it out with you.
How refunds are paid
Refunds go back through the same method you used to pay (PayPal, Apple Pay or Cash App; cash deposits refunded as agreed with you).
Bookings made on other platforms
If you booked through Viator, Tripadvisor or another platform, that platform's cancellation policy applies (our Viator listings currently allow free cancellation up to 24 hours before).
Questions
876ritzytoursja@gmail.com | WhatsApp +1 876 404 8654